April 8, 2025

When an Insurance Company Totals Your Car: What It Means and What to Do Next

When your car is involved in an accident or sustains damage, one of the most stressful outcomes is when the insurance company deems your car a “total loss.” You might be left with a lot of questions, like “What does it mean when an insurance company totals your car?” or “How do I move forward from here?” Understanding the process of what happens when an insurance company totals your car is essential for navigating this challenging situation.

What Does It Mean When an Insurance Company Totals Your Car?

In insurance terms, a car is considered “totaled” when the cost of repairing the car exceeds a certain threshold of its market value. This threshold is usually determined by the insurance company and may vary by state and insurer. The general rule of thumb is that if the repair costs are 70% to 80% of the car’s value, it might be deemed a total loss. However, this can change depending on factors like your car’s age, condition, and local laws.

Once the insurance company determines that your car is totaled, they will typically offer to pay you the actual cash value (ACV) of the vehicle before the accident. ACV is the car’s market value, accounting for factors such as its age, mileage, condition, and depreciation.

How Does an Insurance Company Determine if Your Car is Totaled?

The process of totaling a car can be complicated and often involves several key steps:

  1. Assessment of the Damage: After an accident, your insurance company will send an adjuster to assess the damage to your car. They may also have an estimator evaluate the cost of repairs. The goal is to determine whether the car can be repaired or if it is beyond reasonable repair.
  2. Comparing Repair Costs with Car Value: Once the damage is assessed, the insurance company will compare the cost of repairs with the car’s market value. If the repair costs exceed a certain percentage (usually around 70-80%) of the vehicle’s value, the car may be declared a total loss.
  3. State Laws and Regulations: Each state has different laws and regulations for determining when a car is considered a total loss. Some states have a specific percentage threshold for when a car is totaled, while others leave it to the discretion of the insurer.
  4. Salvage Value: If the car is totaled, the insurance company will subtract the salvage value (the amount they can recover from selling the car to a salvage yard or recycler) from the car’s value. The remaining amount will be what they offer as a settlement.

What Happens After Your Car Is Totaled?

If your car is totaled, the insurance company will typically offer you a settlement for the vehicle’s actual cash value. Here’s what you can expect next:

  1. Receiving the Settlement: If you accept the settlement offer, the insurance company will provide you with a check for the ACV of your car, minus any deductible (if applicable). This amount should reflect the value of your car before the accident, taking into account depreciation.
  2. Title Transfer: Once the settlement is paid, the insurance company will likely take possession of your car. They will transfer the car’s title to themselves and may either sell the car for salvage or dismantle it for parts.
  3. Paying Off Your Loan: If you still owe money on the car loan, the insurance company will pay off the remaining balance of the loan. If the settlement amount is higher than what you owe, you will receive the difference. If the settlement is lower than the loan balance, you may be responsible for covering the gap, unless you have gap insurance.
  4. Gap Insurance: If you purchased gap insurance, it can help cover the difference between the settlement offer and the remaining loan balance if your car is worth less than what you owe. This can be especially helpful if your car has significantly depreciated or if you still owe a large sum.

What Are Your Options After Your Car Is Totaled?

Once your car is totaled, you will have several options to consider depending on your situation.

1. Accept the Settlement Offer

The simplest option is to accept the settlement offer from your insurance company. If you are satisfied with the payout, you can move forward and use the funds to purchase a replacement vehicle. However, it’s important to review the settlement carefully to ensure it accurately reflects the value of your car before the accident.

2. Disagree with the Offer

If you believe that the insurance company’s offer is too low, you have the right to negotiate. You can provide evidence, such as receipts for recent repairs, upgrades, or similar vehicles for sale in your area, to support your case for a higher settlement. You can also hire an independent appraiser to get a second opinion.

3. Keep the Car (Salvage It)

In some cases, you may be able to keep the totaled car. The insurance company will offer you the ACV, but you can choose to buy the car back for its salvage value. This means you will get the payout and then take possession of the car, which you can repair and drive (if it’s safe to do so) or sell for parts. Keep in mind that if you choose to keep the car, it may be subject to a “salvage title,” which can affect its resale value and insurance coverage.

4. File a Claim with Your Own Insurance (If You Were Not at Fault)

If you weren’t at fault in the accident and the other driver’s insurance is not covering the damages (for example, if they don’t have insurance or sufficient coverage), your own insurance may cover the total loss. This is especially true if you have collision coverage or if your car was hit while parked.

5. Consider Your Deductible

If your policy includes a deductible, it will be subtracted from the payout you receive. For example, if your car’s ACV is $10,000 and your deductible is $500, you would receive $9,500. Make sure you understand how the deductible affects the payout before accepting the settlement.

What to Do If You’re Not Happy with the Settlement

If you feel that the settlement offer is too low, you can take the following steps:

  • Gather Evidence: Collect evidence such as receipts for repairs or upgrades, photos of your car in good condition, and quotes for similar vehicles in your area.
  • Request a Reassessment: Contact your insurance adjuster and request a reassessment of your car’s value. Be prepared to provide the evidence you’ve collected.
  • Appeal the Offer: If negotiations don’t work out, you may have the option to appeal the decision to a third-party appraiser or mediator, depending on your state’s laws and your insurance policy.

Final Thoughts

Having your car totaled by an insurance company is a stressful and often overwhelming experience, but understanding the process can help you navigate through it more smoothly. Whether you accept the settlement, negotiate for a higher payout, or keep the car for parts, knowing your rights and options will allow you to make informed decisions that work best for your financial situation and future mobility. Always review your insurance policy, talk to your insurance adjuster, and consider getting a second opinion if needed.

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